Financing Locally-Led Climate Action - FLLoCA

FLLoCA Program Overview

The FLLoCA Program (‘the Program’) is a key implementation instrument of the Government Financing Locally Led Climate Action program (G-FLLoCA, ‘the program’). The Program aims to increase local level resilience to climate change and other hazards by strengthening the capacity of the county governments to deliver locally led climate change adaptation and resilience actions. The program is nationwide in scale with a focus on rural communities, linking local level actions to national-level coordination and planning processes, and is designed to strengthen county capacities and structures by devolving and decentralizing climate funds to support the principle of subsidiarity where local communities have greater influence to identify, prioritize, implement and monitor climate adaptation investments and solutions. Climate actions to be prioritized at the local level by communities will be largely informed by county risk and vulnerability assessments. The FLLoCA PDO is to deliver locally-led climate resilience actions and strengthen county and national governments’ capacity to manage climate risk.

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THE BUSIA COUNTY GRIEVANCE REDRESS MECHANISM (GRM) FRAMEWORK FOR FLLOCA PROJECTS

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Our grievance policy is designed to ensure that all concerns are addressed promptly and fairly. If you experience an issue or have a complaint, we encourage you to submit a grievance through our online form. Upon receipt, your submission will be acknowledged, reviewed, and investigated by our dedicated team. We are committed to confidentiality and will keep you informed throughout the process, striving to resolve your concerns as efficiently as possible.

FAQs

What happens after I submit a grievance?

Once you submit your grievance, the following steps will occur: 1. Acknowledgment: You will receive an acknowledgment email confirming that we have received your grievance. 2. Review Process: Our grievance handling team will review your submission to understand the details and context. This process typically takes [insert timeframe, e.g., "up to five business days"]. 3. Investigation: If necessary, we may conduct an investigation to gather more information. This may involve speaking with relevant parties or reviewing documentation. 4. Resolution: Once the investigation is complete, we will assess the findings and determine the appropriate action. You will receive a follow-up communication outlining the outcome and any next steps. 5. Feedback Opportunity: We value your input and may ask for your feedback on how the grievance process was handled.

Rest assured, we are dedicated to addressing your concerns fairly and promptly.

How long will it take to receive a response?

You can expect to receive an acknowledgment of your grievance within two business days. The review and investigation process may take longer, typically ranging from five to ten business days, depending on the complexity of the issue. We strive to address all grievances as quickly and thoroughly as possible, and we will keep you informed of any updates throughout the process.

Thank you for your patience as we work to resolve your concern.

Can I remain anonymous?

Yes, you have the option to remain anonymous when submitting a grievance. However, please note that providing your contact information can help us address your concerns more effectively and may be necessary for follow-up or clarification.

If you choose to remain anonymous, we will still do our best to investigate your grievance while protecting your identity.

FLLoCA Program Overview

FAQs

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